COVID-19: communications

Information and guidance related to communications with residents, stakeholders and staff.


We are working as fast as we can to update this section with useful information for you. Please keep checking back and follow us on Twitter @LGAcomms for the latest updates.


Official Government information

GOV.UK – what the public can and can't do during the coronavirus outbreak

GOV.UK – letter to councils about local authority meetings and postponement of elections

GOV.UK – promotional material: coronavirus information leaflet

PHE Campaign Resource Centre: novel coronavirus 

PHE Campaign Resource Centre: British Sign Language social media resources for houses with possible Covid-19 symptoms

PHE Campaign Resource Centre: Stay Home, Save Lives - public information materials - British sign language (BSL) versions are now available

PHE Campaign Resource Centre: Every Mind Matters - coronavirus digital assets

GOV.UK – coronavirus information service on whatsapp

GOV.UK – notification of data controllers to share information

GOV.UK – councils given new powers to hold public meetings remotely


LGA guidance and support

LGA support: COVID-19 communications support and templates
A range of communications templates and examples by the LGA and councils around the country for you to use and adapt. We’ll be updating this on a regular basis and we would really appreciate your contributions.


Information from the NHS

NHS support via text message for people with symptoms of COVID-19


Other useful information

Doctors of the World: latest NHS guidelines translated into 34 languages

Buckinghamshire Council and London Borough of Camden have created a prototype allowing isolated people to request support for things such as collecting groceries and prescriptions, and dog walking. The open source code was created in partnership with FutureGov, and is available for other local authorities to use. A blog post has also been created by the Heads of Digital at both local authorities, explaining how to utilise this new system.

The Learning Disability Professional Senate have developed two resources for people with learning disabilities and their families:

National Autistic Society – Coronavirus advice and helpline for parents, young people and staff

Learning Disability England – Keeping informed and in touch during Coronavirus

The Challening Behaviour Foundation – Information and resources for families and carers

FocusGov have made their secure messaging service available for local authorities and other organisations who need to stay in touch with vulnerable people