Local government workforce shortages adding to service pressures – LGA survey

The significant staff shortages in local government risk having a serious impact on councils’ capacity to deliver services. It is also restricting their ability to help government meet key pledges.


A home nurse aids an elderly woman to stand up and walk

A local government workforce crisis is threatening vital local services – particularly relied on by those who urgently need support - with more than 9 in 10 councils experiencing staff recruitment and retention difficulties, a new survey reveals.

The Local Government Association, which represents councils across England, is today publishing its 2022 Workforce Survey which lays bare the scale of the issue. 

It said significant staff shortages in local government risk having a serious impact on councils’ capacity to deliver services. It is also restricting their ability to help government meet key pledges, such as building more homes, boosting and levelling up economic growth and reforming adult social care.

For example, the LGA survey finds that:

  • More than 8 in 10 councils are having difficulties recruiting children’s social workers and almost three quarters (72 per cent) are having problems retaining them – councils are increasingly having to turn to agency staff to plug gaps which is more costly and leave less for children's services overall.
  • When it comes to adult social care, 57 per cent of councils are struggling to retain and 71 per cent struggling to recruit adult social care workers – national adult social care organisations, including the LGA, have called for government to deliver a long-term care workforce strategy and tackle the issue of care worker pay.
  • Almost 6 in 10 councils (58 per cent) are struggling to recruit planning officers – this will impact on the ability of councils to plan and deliver new homes and ensure new housing meets local needs and has the right infrastructure.
  • More than a fifth (22 per cent) are experiencing recruitment difficulties for HGV drivers – fast inflating HGV driver salaries in the private sector are an issue for councils and their contractors, putting pressure on gritting and waste and collection services. 
  • 45 per cent of councils which run environmental health services were having difficulties recruiting environmental health officers and 43 per cent were having difficulties recruiting building control officers – this comes as councils struggle to fulfil new duties being placed on them, such as implementing the new post-Grenfell building safety system and reviewing the condition of social and private rented housing.

Councils are trying to tackle recruitment and retention issues, such as by offering more flexible working, running targeted recruitment campaigns locally and offering accessible training and development opportunities. To develop the pipeline of skills of which are in desperate need, councils are also looking to grow their apprenticeships offer with nearly two-thirds (62 per cent) saying they were going to do this in 2022/23.

However, the LGA said the local government workforce has a diverse range of skills, professions and occupations and the workforce challenges each face are equally complex.   

The LGA said one clear barrier is funding pressures faced by local government. It can be difficult for councils to make long term plans for staffing and development when they continually have single year funding settlements. It is therefore crucial that councils have long term funding settlements so that local services have a long-term, sustainable future and can confidently make plans to develop or recruit the workforce they need.  

Cllr James Jamieson, LGA Chairman, said:

“Working in local government is hugely challenging and varied but equally rewarding. It is a great place to grow your skills and your career. 

“Our workforce changes lives for the better every day and help keep communities running. They care for your family, protect children from harm, ensure your favourite takeaway is safe and keep our streets clean.

“Local workforce shortages are adding to the challenges facing our local services.

“In the coming years, some services are likely to continue to see a significant increase in demand which they will not be able to meet without an increase in the supply of skilled staff. Government investment in local government and its workforce is key to ensure services are protected and also to delivering its own policy agenda.”

Local government workforce crisis – in numbers

Notes to editors

  1. All heads of human resources (or equivalent position) in councils in England were asked to complete an online survey between March and May 2022. The final overall response rate achieved was 36 per cent (119 councils).
  2. To help with the workforce recruitment, training and retention, the LGA offers a range of programmes under our sector support work, funded by the Government. For instance, the LGA offers a number of programmes aimed at supporting and developing local government professionals and to build a talent pipeline to lead the sector in the future. These include the national graduate development programme (NGDP); Ignite: a programme for established chief executives which further develops their understanding of an increasingly complex environment; Total Leadership for executive directors who are likely to be preparing for a chief executive position in the next few years and Springboard for heads of service and/or middle managers who have been particularly earmarked as ‘rising stars’.
  3. The LGA also provides practical support to the local government sector to enable the delivery of strategic workforce planning and workforce capacity.  
  4. You can download the full report from our website.